Funcity33 takes the privacy of every Malaysian user seriously. This document clearly and transparently explains how we collect, store, use, and protect your personal data — so you can play with confidence and peace of mind.
This is the foundation of how funcity33 handles your personal data — transparent, secure, and always putting Malaysian users first.
Every bit of data transmitted between your device and funcity33's servers is encrypted with 256-bit SSL technology — the same standard used by Malaysia's leading financial institutions such as Maybank and CIMB. Your data cannot be intercepted or read by any third party.
256-bit SSL End-to-end encryptionFuncity33 has never and will never sell, rent, or trade users' personal data to any third party for marketing purposes. Your data belongs to you — funcity33 uses it solely for the service purposes you have requested.
No data selling No third-party marketingFuncity33 only collects data that is genuinely necessary to provide our services — nothing more, nothing less. This "data minimisation" principle ensures we do not retain information that is irrelevant to your gaming experience on funcity33.
Minimum data only No excess dataYou have the full right to access, correct, transfer, or request the deletion of your personal data held by funcity33. Requests can be submitted to our support team at any time and will be processed within 30 business days.
Right to data access Right to data deletionAll funcity33 user data is stored on servers protected by multi-layered firewalls, intrusion detection systems, and strict access controls. Only authorised and trained funcity33 staff may access user data for operational purposes.
Secure server Strict access controlsThe funcity33 Privacy Policy is drafted in accordance with Malaysia's Personal Data Protection Act (PDPA) 2010. We respect the rights granted to individuals under this Act and ensure that all our data handling practices comply with local legal requirements.
PDPA 2010 Compliant Malaysian LawThis Privacy Policy explains how funcity33 ("we", "platform", "funcity33.best") collect, use, store, disclose, and protect your personal information when you use our betting and casino gaming platform. This policy is written in Bahasa Malaysia to ensure every Malaysian user can clearly understand their rights.
By registering for or using the funcity33 platform, you agree to the practices described in this Privacy Policy. If you do not agree, please stop using the platform and contact us to request deletion of your data.
This funcity33 Privacy Policy applies to all users who register, access, or use any services offered through the funcity33.best platform — including Sports Betting, slots, Live Casino, Virtual Sports, and all other platform features.
This policy also applies to individuals who visit the funcity33 website without registering an account, as well as to any communications you have with the funcity33 team via live chat, email, or any other communication method provided by the platform.
Funcity33 acts as the data controller for all personal data collected through this platform, and is responsible for ensuring that all data handling practices comply with Malaysia's Personal Data Protection Act (PDPA) 2010 and industry best practices.
Funcity33 collects various types of personal data depending on how you interact with the platform. The following are the categories of data we may collect:
| Data Category | Example | Required? | Primary Purpose |
|---|---|---|---|
| Identity | Name, date of birth | Yes | Eligibility & account verification |
| Relationship | Phone number | Yes | OTP & communications |
| Financial | EWallet accounts, transaction records | Yes | Processing deposits & withdrawals |
| Technical | IP address, device | Automatic | Security & fraud detection |
| Usage | Game history and preferences | Automatic | Service improvement |
Funcity33 collects personal data through several primary channels:
When you register a funcity33 account, make a deposit, request a withdrawal, contact customer support, or update your account settings, you are providing personal data directly to us. We only use this data for the purposes for which it was provided.
Like most digital platforms, funcity33 automatically collects certain data when you access the platform — including your IP address, device information, and activity logs. This data is used for security purposes, fraud detection, and platform performance improvements.
Funcity33 uses cookies and similar technologies to enhance the user experience and analyze platform usage patterns. More information about cookies can be found in Section 7 of this document.
Funcity33 uses your personal data only for legitimate and specific purposes. We will not use your data for any purpose not listed below without first obtaining your renewed consent:
Funcity33 takes seriously its responsibility to protect your personal data from unauthorised disclosure. Below is a full explanation of when and how your data may be shared:
Funcity33 works with selected third-party service providers to operate the platform — including payment processing providers (to process DuitNow, Touch 'n Go, GrabPay, and other transactions), cloud computing service providers, and gaming software providers (Pragmatic Play, PG Soft, Habanero, and others). All such third parties are bound by strict confidentiality agreements and may only use your data for the specific purposes authorised by funcity33.
Funcity33 may be required to disclose your personal data to Malaysian authorities (such as the police, courts, or regulatory bodies) when mandated by law or court order. In such cases, funcity33 will disclose only the minimum data necessary and will notify you of the disclosure wherever possible, unless prohibited by law.
Data may be shared when funcity33 needs to defend its legal rights, prevent fraud, or protect the safety of other users on the platform.
Funcity33 continually invests in security infrastructure to ensure all users' personal data remains protected at all times. The key security measures we have in place include:
While funcity33 implements comprehensive security measures, no system can guarantee absolute 100% security in a digital environment. You also play an important role in protecting your account — make sure your funcity33 password is strong and unique, never share your login credentials with anyone, and contact us immediately if you notice any suspicious activity on your account.
Funcity33 uses cookies and similar tracking technologies to enhance the user experience and analyse platform performance. Cookies are small files stored on your device by your web browser when you visit the funcity33 platform.
You can manage or disable cookies through your web browser settings. However, disabling essential cookies may affect the functionality of the funcity33 platform and your gaming experience. We recommend allowing at least essential cookies for the best platform experience.
Under Malaysia's Personal Data Protection Act (PDPA) 2010, you have the following rights regarding personal data held by funcity33. All requests can be submitted to the funcity33 support team via live chat or email:
You have the right to request a copy of all personal data funcity33 holds about you. funcity33 will provide this information in a readable format within 30 business days from the date the request is received.
If you find that any personal data held by funcity33 is inaccurate or incomplete, you have the right to request a correction. Certain information such as your name can be updated directly through your funcity33 account settings.
You have the right to request the deletion of your personal data from funcity33's systems. Please note that certain data may need to be retained for a specific period due to legal compliance requirements or the management of unresolved disputes.
Under certain circumstances, you have the right to request that funcity33 restrict how we use your personal data — for example, you may withdraw consent to receive marketing communications without closing your account.
You have the right to receive your personal data in a structured, machine-readable format for the purpose of transferring it to another service should you choose to do so.
To submit any request relating to your personal data rights, contact the funcity33 support team via 24/7 live chat within the platform or by email at support@funcity33.best. Clearly state the type of request and include your funcity33 account information for identity verification. We will respond within 5 business days and resolve the request within 30 business days.
Funcity33 retains your personal data only for as long as necessary for the purposes described in this Privacy Policy, or as required by Malaysian law. The following are general guidelines on retention periods:
When data is no longer needed, funcity33 will securely delete it using methods that ensure it cannot be recovered by any party.
The funcity33 platform may contain links to or integrations with third-party services — in particular, game providers such as Pragmatic Play, PG Soft, and Habanero, as well as payment providers such as DuitNow and Touch 'n Go. When you interact with these third-party services, their own privacy practices will apply.
Funcity33 is not responsible for the privacy practices or content of any third-party platform. We encourage you to read the privacy policies of any relevant third-party service providers before sharing your personal data with them.
Funcity33 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data handling practices, new legal requirements, or improvements to the platform. Any changes will be published on this page with a clearly noted updated "Last updated" date.
For significant changes that materially affect your rights, funcity33 will notify you via in-platform notifications or through your registered phone number. Continued use of the funcity33 platform after any Privacy Policy changes take effect will be considered acceptance of the updated policy.
We encourage you to review this Privacy Policy page from time to time — particularly before making any new deposits or using new features launched by funcity33. If you do not agree with any changes, please contact our support team for further discussion.
If you have any questions, concerns, or complaints regarding funcity33's Privacy Policy or how we handle your personal data, please contact us through the following channels:
Please clearly state that your inquiry relates to "Privacy Policy" or "Data Protection" so it can be directed to the right team. funcity33 is committed to addressing all privacy-related inquiries seriously and within a reasonable timeframe.
Funcity33 respects and facilitates the exercise of all rights granted to you under Malaysia's Personal Data Protection Act 2010.
Request a copy of all personal data we hold on you.
Correct data that is inaccurate or incomplete.
Request deletion of your personal data from our systems.
Restrict the way we process your data in certain situations.
Receive your data in a structured format for portability.
Object to the processing of your data for direct marketing purposes.
When it comes to online betting platforms, privacy and data security are among the top concerns for Malaysian players. Questions like "is my banking information safe?", "who can see my betting records?", and "will my phone number be sold to other companies?" are valid and understandable. At funcity33, we don't sidestep these questions — we answer them honestly and transparently.
The reality of today's digital industry is that personal data is a valuable asset — and many companies use it in ways users are unaware of or have not agreed to. funcity33 takes a different approach: we collect only what is necessary, use it solely to provide services to you, and never sell it to anyone. This is not just a promise — it is a core principle that shapes how we build and operate our platform.
When you make a deposit or withdrawal on funcity33 using DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, or FPX, you are entrusting us with sensitive financial information. funcity33 takes this seriously. That is why all financial communications on the platform are protected with 256-bit SSL encryption — the same technology used by Maybank, CIMB, and Malaysia's major banking institutions.
One thing many players don't realise is that funcity33 does not store your full bank account number or credit card number on our servers. When you make a transaction, payment processing is handled by a certified payment gateway, and funcity33 only receives confirmation of whether the transaction was successful or not. This means that even in an unexpected scenario, your complete financial data is never exposed through funcity33.
This is one of the most common questions from new funcity33 players. Your game history — including the slots you played, bets placed on EPL or Malaysia Super League matches, and winnings received — is stored on funcity33's secure servers and is accessible only to you (via your account history) and authorised funcity33 staff with specific permissions granted for operational and support purposes.
These game records are not shared with any third party under normal circumstances. Exceptions apply only in cases involving legal requirements — for example, if a court issues an order for such information as part of legal proceedings. In such cases, funcity33 complies with its legal obligations while endeavouring to notify the relevant user where permitted by law.
While funcity33 implements comprehensive technical security measures, the privacy of your account also depends on your own actions. Some best practices we recommend to all funcity33 users: use a strong, unique password that is not used on any other platform; avoid logging into your funcity33 account over unsecured public Wi-Fi; always log out of the platform when using a shared device; and enable two-factor authentication (2FA) in your account settings if available.
If you suspect your funcity33 account has been accessed without authorisation — for example, you notice a login from an unfamiliar location or device — contact the funcity33 support team immediately via live chat. Our team will help you secure your account right away.
One area of data use that funcity33 takes seriously is monitoring for responsible gambling purposes. We analyse usage patterns — including login frequency, deposit amounts, and session duration — to identify signs of problem gambling. This is done out of care, not surveillance.
If this analysis reveals any concerning patterns, the funcity33 team may reach out to offer information and support resources. You can also use the self-control tools in your funcity33 account settings — such as deposit limits, betting limits, or a temporary self-exclusion — at any time. For a full guide, visit the Responsible Gaming us.
Funcity33's Malay-speaking support team is available 24/7 via live chat on the platform. For enquiries related to personal data, your rights under the PDPA, or to submit a data access or deletion request, email us at support@funcity33.best. You may also read the Terms & Conditions funcity33 for more information on the rights and responsibilities of all parties.
All financial transactions on funcity33 go through encrypted Malaysian eWallets and banking channels — your financial data is always kept secure.
Your data is secure, your transactions are encrypted, and your privacy is protected. Register a free funcity33 account today, claim a welcome bonus of up to RM 1,500, and enjoy 500+ slots along with EPL & Malaysia Super League Sports Betting.